1. Scope & Definitions

These Terms govern the sale of Goods via our Website to both consumers and business customers. By placing an order, you agree that these Terms will apply to the Contract formed between you and us.

In these Terms:

• “Goods” means rolled lead sheet and any related products sold via the Website.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
• “Business Customer” means any person or entity purchasing Goods for use in their trade, business or profession.
• “Contract” means the legally binding agreement formed when we accept your order.
• “LME” means the London Metal Exchange, where lead prices are traded and fluctuate.

2. About Us & Contact

The Website is operated by Geoff Neal (Roofing) Limited, trading as The Lead Lads Shop.

Company name: Geoff Neal (Roofing) Limited
Trading name: The Lead Lads Shop
Company number: [insert company number]
Registered office: [insert registered office address]
Trading address: [insert trading address if different]
Email: support@theleadlads.co.uk
Telephone: [insert telephone number]

For any questions about these Terms or your order, please contact us using the details above.

3. Goods & Specification

3.1 All rolled lead sheet supplied by us is intended to comply with BS EN 12588 in respect of thickness, tolerances, and weight per m².

3.2 Product images, drawings, descriptions, and technical information on the Website are for general guidance only. There may be minor variations in colour, finish, weight, and dimensions within permissible manufacturing tolerances.

3.3 It is your responsibility to ensure that the Goods are suitable for the intended use, project specification, and installation method. We do not accept responsibility where Goods are selected or installed contrary to relevant standards, manufacturer guidance or industry codes of practice (including guidance issued by the Lead Sheet Training Academy, where applicable).

3.4 We may make minor technical changes to Goods to reflect changes in relevant laws, standards or manufacturing processes, provided these changes do not materially affect performance.

4. Pricing, LME Fluctuation & Quotations

4.1 All prices displayed on the Website are shown exclusive of VAT unless otherwise stated. VAT will be added at the applicable rate at checkout.

4.2 Lead is a commodity whose value is influenced by the London Metal Exchange (LME). As a result, our prices are subject to frequent change. We reserve the right to amend prices at any time before a Contract is formed.

4.3 While we take reasonable care to ensure prices are accurate, errors can occur. If we discover a pricing error for Goods you have ordered, we will contact you as soon as reasonably possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and refund any sums paid.

4.4 Any quotation provided by us (including email or PDF quotations) is, unless stated otherwise, valid for 48 hours from the time of issue. After this period, prices may be subject to change in line with LME movements and other supply factors.

5. Ordering Process

5.1 Your order on the Website constitutes an offer to purchase Goods in accordance with these Terms.

5.2 A Contract will only be formed when we send you an order confirmation email accepting your order. Until that time, we reserve the right to decline or cancel any order.

5.3 We may refuse or cancel an order, for example, where:

• we suspect fraud or misuse of payment details;
• there is an error in pricing or product information;
• we are unable to obtain authorisation for your payment;
• stock or logistical constraints prevent us from supplying the Goods as ordered.

5.4 If we cancel your order after payment has been taken, we will refund you in full.

6. Payment

6.1 For online orders, payment must be made in full at the time of ordering unless you have an approved trade credit account with us.

6.2 We accept a range of payment methods, such as debit/credit card, PayPal, and other methods made available at checkout. We do not accept cash by post.

6.3 If you are a Business Customer with an approved trade credit account, our Trade Credit Terms in section 13 apply.

7. Delivery Policy

7.1 Delivery charges and options are displayed at checkout and/or on our delivery information pages.

7.2 Rolled lead sheet is heavy and may require specialist transport. Unless otherwise agreed in writing, delivery is made on a kerbside only basis.

7.3 You are responsible for ensuring adequate and safe access for delivery vehicles. If delivery cannot be made due to insufficient access or an unsafe environment, additional redelivery or waiting charges may apply.

7.4 Any delivery dates or times given are estimates only. Although we aim to deliver within agreed timescales, we do not accept liability for delay caused by:

• third-party carriers;
• traffic, weather, or access issues;
• supply-chain disruption or force majeure events;
• LME-related volatility or commodity constraints.

7.5 Risk of loss or damage to the Goods passes to you when the Goods are delivered to the agreed address, or when delivery is attempted in accordance with these Terms and refused or not accepted.

8. Inspection, Damage & Shortages

8.1 You must inspect the Goods upon delivery and before use, cutting, or installation.

8.2 Any visible damage, defects, or shortages must be reported to us in writing within 24 hours of delivery, including supporting photographs where possible.

8.3 Claims made outside this period may not be accepted due to haulier and insurer reporting requirements.

8.4 Where we accept a claim for damage or shortage, our liability will be limited to replacing or refunding the affected Goods, at our discretion.

9. Returns & Refunds Policy

9.1 Consumers – Right to Cancel (Distance Contracts)

9.1.1 If you are a Consumer, you may have a legal right to cancel your Contract within 14 days of receiving the Goods.

9.1.2 To exercise the right to cancel, you must inform us before the 14-day period expires.

9.1.3 You must return the Goods to us within 14 days of informing us. You are responsible for return costs unless the Goods are faulty.

9.1.4 Returned Goods must be in their original condition, unused and suitable for resale.

9.2 Exclusions from Consumer Cancellation Rights

• Goods cut to size, fabricated, or made to your specification;
• bespoke flashings or made-to-measure items;
• Goods inseparably mixed with other items after delivery.

9.3 Business Customers

9.3.1 Business Customers do not have statutory cancellation rights. We may, at our discretion, accept returns subject to:

• our prior written agreement;
• Goods being returned at your cost in saleable condition; and
• a restocking charge (typically 25% plus carriage).

9.4 Faulty or Misdescribed Goods

9.4.1 Contact us as soon as practicable if you believe Goods are faulty or misdescribed. We may request photos, samples, or inspection.

9.4.2 Where a fault is confirmed, we will repair, replace, or refund the Goods in line with statutory or contractual rights.

10. Warranty

10.1 Rolled lead sheet supplied by us meets BS EN 12588 at manufacture, subject to usual tolerances.

10.2 We do not warrant installation workmanship, design, or detailing carried out by third parties. You remain responsible for compliance with Building Regulations, British Standards, and industry codes of practice.

10.3 We are not liable for problems arising from:

• incorrect sizing or fixing;
• failure to allow for thermal movement;
• failure to apply patination oil;
• use of incompatible materials;
• damage caused by site conditions or other trades.

11. Liability & Limitation

11.1 Nothing in these Terms limits our liability for death or injury caused by negligence, fraud, or anything which cannot be lawfully excluded.

11.2 Subject to 11.1, we are not liable for:

• loss of profit, revenue, or business;
• loss of reputation or goodwill;
• indirect or consequential loss;
• site delay or project overrun costs;
• losses from incorrect specification or installation.

11.3 For Business Customers, total liability under any Contract is limited to the price paid for the Goods.

11.4 Consumer statutory rights are not affected.

12. Retention of Title

12.1 Title passes only once full payment is received.

12.2 Until payment:

• you hold the Goods as our bailee;
• store them separately and clearly identified;
• must not remove identifying marks or packaging.

12.3 We may recover unpaid Goods if payment is overdue or insolvency occurs.

13. Trade Credit Terms

13.1 Trade credit is discretionary and subject to approval.

13.2 We may vary credit limits or stop accounts if limits are exceeded.

13.3 Payment is due 30 days end of month unless agreed otherwise.

13.4 We reserve the right to charge interest on overdue sums under the Late Payment of Commercial Debts Act 1998 or a reasonable rate.

13.5 Persistent late payment may result in withdrawal of credit or reverting to pro-forma terms.

13.6 Personal guarantees may be required from directors or owners.

14. Specification & Advice Disclaimer

14.1 Any advice or guidance given by us is general only and not project-specific professional advice.

14.2 Unless agreed in writing, we are not engaged as designers, engineers, or consultants. You remain responsible for ensuring compliance with Building Regulations, standards, and suitability of Goods.

14.3 We are not liable for losses from reliance on indicative or general advice.

15. Brand & Intellectual Property

15.1 The Lead Lads name and logos are UK registered trade marks owned by Held Up Limited (Company No. 12619536).

• UK Trade Mark No. UK00004225925 – “LEAD LADS” (Classes 37 & 40)
• UK Trade Mark No. UK00004227370 – Figurative/brand mark (Class 37)

15.2 The Lead Lads Shop brand is used by Geoff Neal (Roofing) Limited under licence from Held Up Limited.

15.3 Nothing grants you rights in our or Held Up Limited’s intellectual property.

15.4 You must not reproduce, copy, or use our branding, text, or images without written permission.

16. Data Protection & Privacy

16.1 We process personal data in line with UK GDPR and the Data Protection Act 2018.

16.2 Full details are set out in our Privacy Policy, available on our Website. By using our Website and placing orders, you acknowledge you have read it.

17. Governing Law & Jurisdiction

17.1 These Terms are governed by the laws of England & Wales.

17.2 Consumers in Scotland or Northern Ireland may bring proceedings in their local courts.

17.3 Business Customers agree that the courts of England & Wales have exclusive jurisdiction.

18. Changes to These Terms

18.1 We may update these Terms from time to time to reflect changes in law or business practices.

18.2 The Terms applicable to your Contract are those in force at the time you place your order. Updated versions will be published on this page and dated at the top.